Shipping & Returns

Shipping and Returns


All orders ship FOB Lakeside Industries, Jamestown NY.Customers pay for all shipping charges.In stock items normally ship in 1 business day. A confirmation email will be sent when your order ships.We can ship to virtually any address in the world via UPS or US Postal. If you choose any UPS service as your shipping method, please be sure that the address is the physical address of a business or residence. UPS packages are not able to be sent to PO or APO boxes.When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.Shipping rates are based on weight. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


How do I return an item? All returns will need an RMA # before product will be accepted. We accept returns for any reason within 30 days of delivery for a full refund of the purchase price as long as it is returned in its original condition. If for any reason you receive an item and there is a problem, let us know. We guarantee everything we sell and will refund or replace the item at our discretion. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within 1-2 business days from when the return is delivered to our warehouse. Please be sure to include all pieces and parts that came with the item as well as the original packaging to ensure a full refund.If you need to return an item, please contact us with your order number, details about the product you would like to return, and the reason for the return. We will respond quickly with an RMA number and instructions for how to return items from your order.If you have any questions, please give us a call! 800-658-0851 or email we are always happy to help.

Shipping Service Maps:

These are an estimate for exact details please contact us.

This map illustrates service schedules in business days as of May 2018 for UPS Ground shipments.

 US Postal Map