Shipping and Returns
All orders ship FOB Lakeside Industries, Jamestown NY. Customers pay for all shipping charges. In stock items normally ship in 1 business day. If you are ordering a large quantity, shipping may take longer. Please call for actual shipping times if ordering over 100 pcs. A automated email will be sent with tracking when your order ships. Please provide physical ship to address if choosing FedEx or UPS services. These shipping services do not deliver to PO or APO boxes. Note there are restrictions on some products and we are unable to ship internationally. Shipping rates are based on weight.
How do I return an item? All returns will need an RMA number.
We accept returns WITHIN 30 days of delivery. Product totals UNDER $100 will be subject to a 10% restocking fee. Product totals OVER $100 will be subject to a 20% restocking fee.
Product must be in its original condition when received, before refund will be processed. If for any reason you receive an item and there is a problem, please call us right away. We guarantee everything we sell and will make your refund or replacement hassle free. Refunds will be processed back to original form of payment 5-10 business days after product is received. Please return all product in its original packaging when possible. If you need to return an item, please contact us at 800-658-0851. Have your order number, details about the product you would like to return, and the reason for the return when calling. You can also email your request to [email protected].
Shipping Service Maps:
These are an estimate for exact details please contact us.This map illustrates service schedules in business days as of May 2018 for UPS Ground shipments.